Customer Service Officer Jobs Vacancy Nigeria 2019
Employment Opportunity Nigeria: Customer Service Officer Jobs Vacancy Nigeria 2019

LeadHire Limited is recruiting for fulltime Customer Service Officer.

Job Details

LeadHire Limited – Our client, a Dry Cleaning Company is recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Service Officer

Location: Lagos


  • Establish, develop and maintain positive business and customer relationships
  • Reach out to customer leads through cold calling
  • Expedite the resolution of customer problems and complaints to maximize satisfaction
  • Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
  • Keep abreast of best practices and promotional trends
  • Continuously improve through feedback.
  • Reconcile accounts at the close of business.
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Assist with placement of orders, refunds, or exchanges
  • Advise on company information
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Place or cancel orders
  • Answer questions about warranties or terms of sale
  • Suggest solutions when a product malfunctions
  • Handle product recalls
  • Attempt to persuade customer to reconsider cancellation
  • Inform customer of deals and promotions
  • Sell products and services
  • Utilize computer technology to handle high call volumes
  • Close out or open call records
  • Compile reports on overall customer satisfaction
  • Resolve customer complaints via phone, email, mail or social media
  • Other assigned duties.


Job Requirements

Min Required Experience:

1 year(s)

Min Qualification:

Bachelor’s Degree/HND

Desired Courses:

Not Specified

Other Requirements:


  • Minimum of B.Sc certification with a minimum of 1 year experience in similar position.
  • An excellent communicator.
  • Computer Proficiency.
  • A cheerful personality.
  • Female Preferred for this position.

Application Closing Date
24th March, 2019.

How to Apply
Interested and qualified candidates should send their CV and Applications with “Customer Service Officer” as the subject of the email.

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