Career Recruitment – 2018 Jobs Vacancy Front Desk Officer Nigeria
Employment Opportunity Nigeria: 2018 Jobs Vacancy Front Desk Officer Nigeria
Job Description : Today Work Nigeria

A construction firm seeks qualified candidates to fill this role

 

Reports to: Administrative Manager

 

Job Summary

The front desk officer duties include answering visitor’s enquiries about the company and its services, directing visitors to their destinations, & setting appointment

 

Responsibilities:

  • Receive Visitors 
  • Greet visitors appropriately
  • Determine visitor needs in a professional manner
  • Maintain visitor register
  • Direct visitors to correct person
  • Ensure back up when absent from reception desk
  • Answer Phone Calls
  • Answer and address incoming phone calls in a timely and polite manner
  • Clearly determine the purpose of the call
  • Deal with queries and provide correct information 
  • Forward calls to appropriate person
  • Take and deliver messages accurately and completely
  • Manage Mail
  • Sort and distribute incoming mail 
  • Prepare outgoing mail for pick-up or courier
  • Organize courier deliveries 
  • Monitor Security
  • Monitor people coming and going through the reception doors
  • Issue visitor passes where required
  • Be aware of and report suspicious activity
  • Organize Meetings
  • Book meeting room
  • Inform participants
  • Set up meeting room with necessary stationary and equipment
  • Organize catering for meeting
  • Secretarial Support
  • Prepare correspondence and documents
  • Update databases
  • Organize mailings
  • Prepare and maintain spreadsheets
  • Schedule and follow up on appointments
  • Reception Area Maintenance
  • Keep reception area clean and neat
  • Maintain and organize reading material
  • Work Management
  • Set priorities, plan and organize tasks
  • Schedule activities accurately 
  • Find and use resources effectively
  • Pay attention to detail
  • Complete tasks on time
  • Information Management
  • Locate and collect information
  • Organize information
  • Distribute information efficiently

 

Qualifications and Skills Required

  • BSC in Management or related field
  • Proven experience as front desk officer 
  • Knowledge of office management and basic bookkeeping
  • Customer service orientation
  • Problem-solving
  • Personal Presentation
  • Maintain a neat and well-groomed appearance
  • Maintain an attentive posture
  • Respond professionally to visitors and callers
  • Company Representation
  • Maintain confidentiality and show discretion
  • Adhere to company policies and procedures
  • Represent organization in an ethical and professional manner
  • Maintain a complete knowledge of organizational structure, personnel names and titles
  • Remain calm under pressure
  • Communication skills
  • Write well using correct grammar and spelling
  • Communicate verbally with confidence and clarity
  • Ask effective questions
  • Listen actively and respond with empathy
  • Follow instructions properly
  • Understand and respond to non-verbal signals
  • Customer Service Orientation
  • Clarify customer needs
  • Provide solutions and support to the customer using in-depth knowledge of company products and services
  • Deal effectively with difficult customers
  • Computer Skills
  • MS Word
  • Outlook
  • Excel
  • Experience At least 2-3 years’ work experience in similar role

 

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